My pitas page

Profile of Jackie
My name is Jacquelyn Baldwin and I was born in Chicago Illinois January 21, 1950. My mother is from Houston Texas and my father was born in Americus Georgia. I attended St. Ambrose Catholic Elementary School, Emil G. Hirsch High School, and Chicago State University. I began working when I was 16. I mostly worked part time to earn extra money for things my parents couldn’t afford to buy me. My father owned several dry cleaning businesses and I worked part time at the customer counter for him, I worked as a cashier at Carson Pire Scott, Marshal Fields, and Pollyanna Clothing Store. After I graduated high school in 1968 I really didn’t know what I wanted to do with my life. I was offered a full time job with Illinois Bell Telephone Company as a directory assistance operator. Six months later I quit Illinois Bell to attend junior college full time. I enrolled in Loop Junior College and stayed there for a year. In 1969 I was offered a job with Continental Bank encoding checks. I stayed there for about a year and moved to Houston Texas with some of my relatives. I found work at a local hospital in Houston working in the radiology department filing files and doing other clerical work. I remained in Texas until the end of 1970 and I moved back to Chicago. By this time I’d began to get a little tired of job hopping and starting my life all over again. I was 20 then and I began to want stability in my life. I wanted a car to get around in, and a place of my own. When I moved back to Chicago I applied with First National Bank and American Telephone and Telegraph Company. In the mean time I was working as a cashier for another retail store. First National Bank and American Telephone and Telegraph Company offered me a job at the same time. I didn’t take the bank job because I knew they did not pay very well since I’d already worked for one bank. My life with American Telephone and Telegraph Company began June 7, 1971. I started as a TG-4 clerk doing secretarial work I worked my way from a TG-4 clerk to a TG-6 clerk doing a variety of jobs which consisted of typing, filing, running reports, answering telephones, routing calls, taking notes in meetings, proofreading documents, doing time sheets for 1,000 or more employees, ordering supplies, sorting and distributing mail, screening incoming calls to my boss, taking messages or redirecting inquiries to the appropriate person in our office, maintaining my boss’s calendar and cancelling meetings and appointments, as requested, using proper judgment as to time and location, making travel arrangements, such as plane reservations, hotel accommodation ands auto rentals. Following established guidelines, process reimbursements for out-of –pocket expenses. Compose routine correspondence for my boss from general oral instructions. Create and maintain a business filing system, oversaw the operation of the Xerox machines by ordering supplies, arranging for routine maintenance and contacting vendors for required repairs and any other work my boss had for me to do. In March 1974, I went on maternity leave for 3 months. When I returned to work in June, my service date changed from June 7, 1971 to Sept. 21, 1971. After divesture in 1984, American Telephone and Telegraph Company changed their name to AT&T. In 1988, I was promoted again. This time to a TG-7 clerk to a position in Atlanta Georgia. AT&T relocated me to Atlanta and I began my new job working in the Finance department. I don’t remember very much about the job only that I was doing some kind of budget tracking and checking for errors that another company was billing us for. In 1991, I transferred to the Oss Technology department where I did a lot of data entry, report generation, ordering equipment, paying bills, and interfacing with the onsite work force for order completion. Mainly what I did was to build, track, and manage estimate packages that were assigned to me by keying detailed information from notes out of SNEMS. Estimate packages were needed to created orders and orders were needed for the purchase and installation of material. Maintaining dates was a critical part of the job because the date is based on when the order should be placed. Once the material was shipped and installed I would receive invoices which needed to be paid. Before the invoices were paid they had to be verified if it was shipped to the correct place and if the dollar amount was correct. I also had to maintain the accounting part of the job by assuring dollars in CARS matched the billing received, checking all financial buckets (installation, labor, engineering, material, and interest) for errors, verifying that there were no account/location credit balances existing in capital accounts, verify all preliminary engineering charges have booked to an approved financial project. After these criteria are met, the estimates were ready to close. Once the estimate was closed, I could continue on with the other assigned estimates. There was a backlog of 500 estimates by other departments and I reduced all 500 in a four week period. In my estimate closings and current view maintenance, there were no imbalances resulting from incorrect adjustments or incorrect handling of orders. I have demonstrated a strong sense of responsibility for the work assigned to me by tracking work in progress so that it can be completed by the due date. If a problem occurs I will work until it was resolved. Over a 22 week period I built 1,000 new estimates and 5,000 orders. This was an increase of 98% of requested completion dates in 1995 Because of these extraordinary numbers I was presented a Salute award for my contribution to the success of the OSS Technology Group. There were problems in the group where clerks had to re-request estimate packages which resulted in added company expense, heavier than needed work pile-ups and orders going out late where they had forgotten instructions given on specific orders and repeatedly made unnecessary errors. I developed written procedures for each clerk who was having these problems by creating a check list for them to follow which resulted in a significant decrease in re-requesting estimate packages. I also held training classes for these individuals. The quality of my work exceeded the requirement of the job. I have analyzed many bills for correctness and prepared them for payment either through on-line acceptance or the bill payment process. I met all work due dates and processed estimates containing numerous orders. I created an estimate status spreadsheet for our district manager and other district managers to use in EXCEL and also a project status report sheet in EXCEL for my 2nd level to use. I was chosen for a facilitator for the post “Cultural Diversity” team sessions beginning in 1998. In the fourth quarter of 1997 I, along with my manager and another supervisor planned the strategy for these team sessions. In 1999, I was promoted to supervisor in the Transport Engineer Department. My duties included picking up trouble tickets from our web site placed on by our internal users. I had a two hour resolve time on these tickets. If the tickets could not be resolved in two hours by me I would then refer it to our developers in New Jersey. In addition to the trouble ticket I had to run system checks to ensure our internal users’ were able to get on the system, assigned ID’s to new users’, Loaded software on users’ PC’s, went into SQLPLUS and release the rin trigger lock when the user could not get their order/s through, ran scripts in UNIX to clear locked orders, ran scripts in ORACLE to invoke reports requested by our users’, updated various tables within Net Plan to add cilli codes, cut codes, and UCR’s, and added and deleted span links for report generation. In 2000, our department was notified that it was being down sized and that we had 60 days to find another job inside the company. Those who were eligible to retire could do so and those who were not eligible to retire would be laid off if no other job was found with in 60 days. I was offered such a good retirement package I opted to retire and hopefully find a decent job where I could retire again. June 28, 2000 is my retirement date and the end of a wonderful career with AT&T. This is page is a more detailed site about my experience with AT&T but does not include every specific duty and responsibility I had. If your organization is looking for a team player, fast learner, muti-task oriented individual with experience working in a fast pace environment, I am sure I would be the best candidate for the opportunity. With the constant expansion of technology, I am always willing to show initiative and acquire new skills that would be beneficial to any organization. I appreciate your time and patience in reviewing my website. If any questions arise, please don't hesitate to contact me if you need any additional information or wish to speak to me about potential opportunities.